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Return and Refund Policy
At Artperest, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please read our return and refund policy carefully.
1. Returns
- Eligibility: Returns are accepted within 14 days of receiving your order. Items must be unused, undamaged, and in their original packaging.
- Non-Returnable Items: Personalized and custom-made products are not eligible for returns unless they arrive damaged or defective.
- Process: To initiate a return, please contact us at [Insert Email] with your order number and reason for return. Our team will guide you through the process.
2. Refunds
- Eligibility: Refunds are issued for returned items that meet the above criteria.
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
- Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damage and your order details. We will provide a replacement or a full refund based on your preference.
4. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be accommodated as the production process begins.
5. Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us:
- Email: info@artperest.com
We appreciate your understanding and are here to ensure your shopping experience is exceptional!